Here at Sanctuary Watches Ltd , we pride ourselves on ensuring every order is picked and packed with care and sent out to you as quickly as possible.
Our aim is to provide you with excellent service, and whether you’re ordering for a loved one or yourself, rest assured the Sanctuary Watches Ltd will deliver this time and time again.
Will the COVID-19 restrictions affect the delivery of my order?
We are currently operating as normal and are not experiencing any delays in dispatching orders. Please check the Royal Mail or DHL websites for up-to-date information on any delays our couriers may be experiencing.
Do you dispatch orders on bank holidays?
Currently, we do not operate and thus dispatch orders on bank holidays. Orders received on bank holidays will be dispatched on the next working day and delivery will be reflected as such.
It has been several days since I placed my order and I have not yet received notification of it being dispatched, what should I do?
Although rare, sometimes dispatching your order takes longer than we would like because of reasons out of our control.
Can you deliver to work addresses?
We allow delivery to work addresses, as long as there is someone there to accept the delivery. Please note we can not accept liability for lost orders that have been delivered in this way.
My tracking information says my order has been returned to you, why would this happen and how can I get my order?
Sometimes, orders that have had multiple failed delivery attempts or have been labelled with the wrong address are returned to us. If this happens, we will inform you via email. We will then proceed by resending your order or issuing a refund for the price of the goods not received to your original payment method. Please note WatchShop may deduct from the refund the original shipping costs for orders with wrongly inputted addresses.
My order was delivered late, can I get compensation?
Unfortunately, Sanctuary Watches Ltd cannot provide compensation for late deliveries or any consequential losses.